Membership Fee Refund Terms and Conditions

The Wynberg Residents & Ratepayers Association (WRRA) is a voluntary, non-profit community organisation that relies on membership fees to support its advocacy, community initiatives, administrative functions, and operational activities.

By applying for membership and paying the applicable membership fee, members acknowledge and agree to the following refund terms:

1. Membership Fees are Generally Non-Refundable
Membership fees paid to the WRRA are generally non-refundable once payment has been received and processed. Fees are used to support the ongoing work and objectives of the Association and are allocated towards operational and community-related activities.

2. Duplicate or Incorrect Payments
Refunds may be considered where:

• A duplicate payment has been made in error;

• An incorrect payment amount has been paid due to an administrative or banking error;

• A payment was processed more than once for the same membership period.

Requests for refunds under these circumstances must be submitted in writing within 30 days of the payment date and be accompanied by proof of payment.

3. Membership Withdrawal
Should a member choose to resign, cancel, or discontinue their membership during the membership period, no full or partial refund of membership fees will be payable.

4. Application Declined
If an application for membership is declined by the WRRA Executive Committee in accordance with the Association's Constitution or Membership Policy, any membership fee paid in advance may be refunded in full, less any applicable bank charges or administrative costs incurred.

5. Exceptional Circumstances
The Executive Committee may, at its sole discretion, consider refund requests arising from exceptional circumstances. Any decision made by the Executive Committee regarding a refund shall be final.
Examples of exceptional circumstances may include:

• Administrative errors by the Association;

• Proven hardship circumstances;

• Other situations deemed reasonable by the Executive Committee.
   

6. Processing of Approved Refunds
Approved refunds will:

• Be paid only to the original payer;

• Be made via electronic funds transfer (EFT) into a verified bank account;

• Be processed within 30 business days of approval;

• Be subject to deduction of any bank charges or transaction fees incurred by the Association.
   

7. Annual Membership Renewals
Membership fees paid for annual renewals are considered accepted and non-refundable once the renewal has been processed, except in the circumstances outlined above.

8. Amendments
The WRRA reserves the right to amend this Refund Policy from time to time. Any amendments will apply prospectively and will be published through the Association's normal communication channels.